Frequently Asked Questions — Tefork Forklift Forks

Q1: Are your replacement forks compatible with major North American brands like Toyota, Hyster, or CAT?
A1:Yes, our forks are manufactured in strict accordance with the international ISO 2328 and ITA standards. We provide precision-engineered Class 2A, 3A, and 4A mounting hooks that offer a seamless "plug-and-play" fit for over 95% of forklift brands worldwide, including Toyota, Heli, Linde, and Hyster. Each unit undergoes a rigorous 100% geometry verification process using standard carriage templates before leaving our factory. This meticulous attention to dimensional accuracy effectively eliminates the common industry problem of hooks failing to align correctly with your existing forklift carriage.
Q2: What specific material do you use, and how do you ensure the forks won't bend under heavy loads?
A2: We exclusively utilize high-grade 40Cr (SAE 5140) chrome-molybdenum alloy steel, which is superior to the standard carbon steel used by low-cost manufacturers. Our production involves a full-forging process followed by integrated quenching and tempering heat treatments to achieve a core hardness of 285-345 HB. This metallurgical consistency provides exceptional tensile strength and a 3:1 safety factor. Every batch is subjected to static load testing at 1.5 times its rated capacity to verify its structural integrity, ensuring the forks maintain their precise shape even under extreme industrial operational stress.
Q3:\u00a0Do your forks comply with OSHA and ANSI safety regulations for use on US commercial job sites?
A3: Absolutely. Our products are fully compliant with the ANSI/ITSDF B56.11.4 and ISO 2330 safety standards required for the North American market. Each fork is permanently stamped with the mandatory manufacturer code, date of manufacture, and a verified nominal load capacity to meet OSHA visibility requirements for job site inspections.
Q4:\u00a0Can we customize non-standard fork lengths or request private labeling for our dealership?
A4: We offer comprehensive OEM and ODM services. We can manufacture customized fork lengths ranging from 36 inches to 96 inches, along with specialized tip profiles or tapered designs to meet your specific application requirements. For established dealerships, we provide professional laser-etching or steel-stamping of your company logo and specific part numbers directly onto the forks for brand consistency. Please provide your technical drawings or required specifications, and our engineering team will produce a detailed technical feasibility report and a formal quotation within 24 hours to support your custom branding strategy.  
Q5:\u00a0What is the typical lead time for a full container order, and how do you prevent rust during sea freight?
A5: For a full 20ft container order (approx. 500-800 pairs), our standard production lead time is 25-30 days. To ensure your products arrive in pristine condition after long-distance sea transit, we apply a high-durability electrostatic powder coating followed by a layer of specialized anti-rust oil. Each pallet is then securely wrapped in multiple layers of industrial-grade plastic stretch film and stabilized on solid fumigated wood pallets. This multi-layered packaging strategy creates a robust moisture barrier, effectively protecting the high-carbon steel from saltwater corrosion and humidity throughout the entire logistics journey.​​​​​​​
Q6:\u00a0Can we order a single pair of forks as a sample for quality evaluation before placing a bulk order?
A6: We highly encourage quality evaluations. You can certainly order a single pair of standard forks as a sample. We maintain a ready-to-ship stock of common sizes (e.g., 48" Class 2A) to facilitate rapid testing. While the sample itself is provided at a wholesale rate, the international air freight costs are typically borne by the buyer. However, as a gesture of partnership, we offer a full credit for the sample cost against your first full container order. This allows you to verify our material strength and hook compatibility with zero financial risk before committing to a long-term supply agreement.​​​​​​​
Q7:\u00a0What is your warranty policy, and how do you handle products that might bend or fail in the field?
A7: We provide a comprehensive 12-month structural warranty starting from the date of arrival at your warehouse. If a fork experiences structural bending or hook failure while operating within its rated capacity, we require digital photos and a brief incident report for our engineering audit. Once a manufacturing defect is confirmed, we provide immediate replacement units or a full financial credit, which can be applied to your next shipment. Our goal is to minimize your operational downtime. We stand firmly behind our 40Cr forging process and are committed to resolving any quality-related issues with absolute transparency and speed.

Q8: What is your minimum order quantity (MOQ), and do you offer discounts for multi-container contracts?

A8: Our standard MOQ for stock items is as low as 1 pairs, allowing smaller dealerships to maintain lean inventory levels. For customized sizes, the MOQ is also 1 pairs to optimize production efficiency. For strategic partners seeking multi-container annual contracts, we offer a tiered volume-discount structure. These contracts not only provide a reduced per-unit cost but also guarantee price stability against raw material fluctuations and prioritized production scheduling. Please contact our sales director to discuss a tailored procurement plan that aligns with your annual sales targets and maximizes your overall profit margins.